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Thread: Graphics not Printing

  1. #1
    Junior Member
    Join Date
    Apr 2012
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    7

    Graphics not Printing

    I am using Windows 7 32bit and a Canon Pixma iP1600 printer.

    When I print to GreenCloud with a mixture of text and graphics the graphics display on the preview but when I print to printer some graphics are there and some are not. Printing a .jpg on it's own is OK.

    One of the web sites giving problems is www.bom.gov.au

  2. #2
    Administrator Phil's Avatar
    Join Date
    Mar 2011
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    161
    Please tell us some more information about the problem:
    - Which web browser are you using to print the page?
    - What's the version of GreenCloud installed on your system? (You can check this by clicking the little "i" icon in the top right corner in GreenCloud).

  3. #3
    Junior Member
    Join Date
    Apr 2012
    Posts
    7
    I am using GreenCloud printer version 7.3.0.1

    The problem occurs with Internet Explorer version 9.0.8112.16421 and Comodo Dragon version 18.0.3.0, this is a version of Google Chrome modified by Comodo.

    I have made some screen prints of www.bom.com.au using IE9 but they are too big to post here and so I have uploaded them to my web site:-

    Screen Print of GreenCloud Preview
    Screen Print of Canon Preview

    As you can see the graphics are there in GreenCloud preview but not in the Canon preview. I have printed www.bom.com.au via GreenCloud and printed is the same as the preview. When I print direct to the Canon printer all the graphics print.

  4. #4
    Administrator Phil's Avatar
    Join Date
    Mar 2011
    Posts
    161
    It took a bit longer than expected, but this issue has been fixed now.

    You can grab the update here:
    http://download2.obviousidea.com/gre...ter_update.exe

  5. #5
    Junior Member
    Join Date
    Apr 2012
    Posts
    7
    Thank you, web pages print OK now.

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