Graphics not Printing
I am using Windows 7 32bit and a Canon Pixma iP1600 printer.
When I print to GreenCloud with a mixture of text and graphics the graphics display on the preview but when I print to printer some graphics are there and some are not. Printing a .jpg on it's own is OK.
One of the web sites giving problems is www.bom.gov.au
Please tell us some more information about the problem:
- Which web browser are you using to print the page?
- What's the version of GreenCloud installed on your system? (You can check this by clicking the little "i" icon in the top right corner in GreenCloud).
I am using GreenCloud printer version 22.214.171.124
The problem occurs with Internet Explorer version 9.0.8112.16421 and Comodo Dragon version 126.96.36.199, this is a version of Google Chrome modified by Comodo.
I have made some screen prints of www.bom.com.au using IE9 but they are too big to post here and so I have uploaded them to my web site:-
Screen Print of GreenCloud Preview
Screen Print of Canon Preview
As you can see the graphics are there in GreenCloud preview but not in the Canon preview. I have printed www.bom.com.au via GreenCloud and printed is the same as the preview. When I print direct to the Canon printer all the graphics print.
It took a bit longer than expected, but this issue has been fixed now.
You can grab the update here:
Thank you, web pages print OK now.