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robert
06-08-2012, 01:42 PM
I am using XP Pro. I installed and rebooted. Greencloud is my default printer, but when I print, I never SEE the interface screen?? When I look at status of printer, it shows document as "printed" but I have NO idea how to tell it to actually print to my laser printer???

HELP!

Robert

jim51442
06-09-2012, 01:15 PM
I am using XP Pro and have the same problem.

Admin
06-09-2012, 02:27 PM
to debug this, we would need a direct discussion and a remote assistance session ( skype, facebook, msn, google+ ) as you are the first ones to report this and we didn't see it during our test. please help us to help you !

jim51442
06-09-2012, 09:20 PM
Just call when you have a chance.

Jim


to debug this, we would need a direct discussion and a remote assistance session ( skype, facebook, msn, google+ ) as you are the first ones to report this and we didn't see it during our test. please help us to help you !

jim51442
06-18-2012, 12:52 PM
Any luck on fixing the problem?

Admin
06-18-2012, 12:55 PM
I need to be in touch with you ? did we exchange our skype or anything to work on it on a live assistance session?

jim51442
06-19-2012, 12:39 PM
yes. I am on your Skype. Jim McDowell

27T
09-26-2013, 10:35 AM
I am having similar problem on Win7pro.
Greencloud is properly installed as the default printer,
but nothing appears when I print word processor documents.
This seems to be universal problem with other applications.

Can someone describe what happened to this original posting?

Phil
09-26-2013, 01:44 PM
Are you using the latest version (7.6.8.0) ?

dforan
01-14-2014, 09:47 PM
I am not getting the interface that should be available. I can select Greencloud from my print window but I don't get a preview or any other features. Instead I go directly to the print window and can click on ok and I have no idea where it goes or I can click on properties and then Additional Properties with tabs: General, Paper, Agent, About. I'm not sure if I need to change these settings? I can't seem to find any information on how to get the interface I need. Can someone help me? Thank you!!!

Phil
01-15-2014, 12:38 PM
If you don't see the interface once you print to GreenCloud, please check out the FAQ (see #3).