can't print pdf with adobe acrobat reader X

Post by **Fabrice** » Wed Feb 01, 2012 12:18 pm

since we released GreenCloud, there are some people who reports they can't print, but actually we found a case this morning which fits this thread from Adobe http://forums.adobe.com/thread/791386when you open the pdf with Adobe, you click on print button, but it will crash. ( adobe reader X closing itself ) we are investigating on our side, but seems to be relative to Adobe Reader X too .. to validate this case, we suggest to install an alternative PDF reader such as : http://www.foxitsoftware.com/Secure_PDF_Reader/

Post by **Fabrice** » Tue Feb 07, 2012 12:32 pm

so, this time, it seems we are not the bad guys

see the fix from Adobe , about the printing issues you may encounter with GreenCloud Printer

http://kb2.adobe.com/cps/928/cpsid_92870.html

Davidoram · Post by **Davidoram** » Wed Mar 28, 2012 2:48 pm

Attempt to print from a browser or a word document. If you can’t print from any of those as well then make sure your printer and your printer connections, If you can add only the PDF file isn't then attempt to download a new version or uninstall and reinstall it again.

Belloc Imaging · Post by **Belloc Imaging** » Sat Dec 29, 2012 10:56 am

Hi, is the suggested pdf reader stable? We wanna use some stable one that can avoid some errors.

viaimages · Post by **viaimages** » Sat May 18, 2013 8:21 am

i'm using Adobe 10.1.7 with the FREE version of GreenCloud License and have the same problem printing to PDF, using Acrobat X to view and save 2 pages on one sheet as a PDF. it says "Error PDFCreatorPilot not found" [the patch you posted doesn't work for me. when used, it says that i am not using version 10.2]