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Thread: Never see interface screen?

  1. #1
    Junior Member
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    Never see interface screen?

    I am using XP Pro. I installed and rebooted. Greencloud is my default printer, but when I print, I never SEE the interface screen?? When I look at status of printer, it shows document as "printed" but I have NO idea how to tell it to actually print to my laser printer???

    HELP!

    Robert

  2. #2
    Junior Member
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    I am using XP Pro and have the same problem.

  3. #3
    Administrator Admin's Avatar
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    to debug this, we would need a direct discussion and a remote assistance session ( skype, facebook, msn, google+ ) as you are the first ones to report this and we didn't see it during our test. please help us to help you !

  4. #4
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    Will do.

    Just call when you have a chance.

    Jim

    Quote Originally Posted by Admin View Post
    to debug this, we would need a direct discussion and a remote assistance session ( skype, facebook, msn, google+ ) as you are the first ones to report this and we didn't see it during our test. please help us to help you !

  5. #5
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    Any luck on fixing the problem?

  6. #6
    Administrator Admin's Avatar
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    I need to be in touch with you ? did we exchange our skype or anything to work on it on a live assistance session?

  7. #7
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    yes. I am on your Skype. Jim McDowell

  8. #8
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    I am having similar problem on Win7pro.
    Greencloud is properly installed as the default printer,
    but nothing appears when I print word processor documents.
    This seems to be universal problem with other applications.

    Can someone describe what happened to this original posting?

  9. #9
    Administrator Phil's Avatar
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    Mar 2011
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    Are you using the latest version (7.6.8.0) ?

  10. #10
    Junior Member
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    Jan 2014
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    I am not getting the interface that should be available. I can select Greencloud from my print window but I don't get a preview or any other features. Instead I go directly to the print window and can click on ok and I have no idea where it goes or I can click on properties and then Additional Properties with tabs: General, Paper, Agent, About. I'm not sure if I need to change these settings? I can't seem to find any information on how to get the interface I need. Can someone help me? Thank you!!!

  11. #11
    Administrator Phil's Avatar
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    Mar 2011
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    If you don't see the interface once you print to GreenCloud, please check out the FAQ (see #3).

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