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Cannot Save PDF to Onedrive
Posted: Mon Jul 03, 2017 9:54 pm
by tpghelp8638
I cannot save a PDF to my Onedrive folder. I can do it from other applications but when I do it from Greencloud Printer I get an error that says I do not have permissions to write to the folder. I checked permissions and my user has permissions to write to this folder.
Posted: Tue Jul 04, 2017 9:59 am
by Phil
Are you using the latest version 7.8.2.1 of GreenCloud Printer?
You can check the version by clicking on the info icon in the top right corner within the application.
Posted: Thu Jul 06, 2017 12:29 am
by tpghelp8638
Yes I am using the latest version.
Posted: Thu Jul 06, 2017 9:16 am
by Phil
Can you post a screenshot of the error?
Cannot Save PDF to Onedrive
Posted: Thu Jul 06, 2017 4:43 pm
by tpghelp8638
Please see attached. I have no problem using Greencloud on my laptop and saving files to Onedrive. It is just on my desktop. Both machines are Windows 10 and the file permissions are the same on both. Other apps on my desktop have no problems saving to the onedrive folder.
Posted: Thu Jul 06, 2017 5:22 pm
by Phil
Ok, in fact Windows determined that you can't write to this location. It's odd, because it should be the same for any application.
So it could be a bug in Windows, or something is wrong with that folder's permissions.
Can you save in the OneDrive folder directly, instead of the Documents sub-folder?
Posted: Mon Jul 10, 2017 3:15 pm
by tpghelp8638
Cannot save to Onedrive root folder. I have tried uninstalling and reinstalling Greencloud with no success. Don't understand why it is only this one pc that is giving me grief.