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Problem with pencidesign theme and WPSubscribers

Posted: Fri Aug 18, 2017 9:04 am
by Loga
Old Site Link - - Theme - Folioway
Updated Site Link - - Theme - Pencil designs soledad

Above domain was hosted in amazon aws server previously. We redesigned the site with new theme, updated the domain to https and new wordpress web hosting server. After we activated the plugin with order email and order id your plugin activated in new site. After that we tried to enable the post opt-in form and checked the post details page. But post details page shows empty screen after we enabled the post opt-in form.

1. Can you help me to fix this please ? We got error "Error 500" while preview the created opt-in form.
2. But the same plugin working in old site, can you confirm why we are not able to use the plugin in our new updated site ?
3. What could be the possible issues in this as we just changed the theme to new one and new server for the same site ?
Note: We have updated the new site url in member page also.

Posted: Fri Aug 18, 2017 10:03 am
by Loga
And also i tried the steps in this link ... -disappear

This also not helps to solve this issue.

If i enabled the opt-in popup the footer not showing. And for your reference i have enabled the opt-in popup for test page. And the link as follows.

Thank you for your help, it is greatly appreciated.

Posted: Sat Aug 19, 2017 8:48 am
by Jean-Christophe Bisoux
Hi Loga,

I'm on holiday still monday, I can check this monday, can you send me an temporary admin account by private msg or at jc.bisoux.wps [at]