I get an error when I right click on a photo file to resize. The error says "The Server Threw An Exception" and when I exit out of that it takes me to the regular program which I then have to select file(s) to resize. I've reinstalled the program and am using Windows 8 PRO. Can you help? I'd like to resolve this issue BEFORE I buy a PRO license.
Thank you
Server Threw An Exception
Moderator: Fabrice
Please follow these steps to resolve the problem:
- uninstall Light Image Resizer
- re-install with option "Add Light Image Resizer to Explorer context menu" disabled
- download and install this package: http://download2.obviousidea.com/hidden ... ellext.exe
This will add an alternative shell extension which shouldn't cause this error.
- uninstall Light Image Resizer
- re-install with option "Add Light Image Resizer to Explorer context menu" disabled
- download and install this package: http://download2.obviousidea.com/hidden ... ellext.exe
This will add an alternative shell extension which shouldn't cause this error.
Hi Phil,
Figured it out! I did uninstall the first time and re-installed but it did not work. Here's what I did differently... Not sure what steps in the process are what resulted in success but it worked for me after I did the following:
- Uninstall Light Image Resizer
- Restart computer
- Navigate to Program Files folder, locate ObviousIdea folder. Delete it.
- Restart computer
- Re-install with option "Add Light Image Resizer to Explorer context menu" disabled
- Download and install this package: http://download2.obviousidea.com/hid...r_shellext.exe
I noticed that after I uninstalled (even when it asked me if I wanted to delete all logs and files) that it left an Obvious Idea folder in my Program Files. Once I uninstalled the program and deleted that folder it worked fine for me. And yes I do see the new icon for it.
Thanks again for your help!
Figured it out! I did uninstall the first time and re-installed but it did not work. Here's what I did differently... Not sure what steps in the process are what resulted in success but it worked for me after I did the following:
- Uninstall Light Image Resizer
- Restart computer
- Navigate to Program Files folder, locate ObviousIdea folder. Delete it.
- Restart computer
- Re-install with option "Add Light Image Resizer to Explorer context menu" disabled
- Download and install this package: http://download2.obviousidea.com/hid...r_shellext.exe
I noticed that after I uninstalled (even when it asked me if I wanted to delete all logs and files) that it left an Obvious Idea folder in my Program Files. Once I uninstalled the program and deleted that folder it worked fine for me. And yes I do see the new icon for it.
Thanks again for your help!