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Popup Not Displaying
Posted: Tue Mar 04, 2014 8:33 am
by Sean Phillips
I realize that this has been asked a million times, but here we are.
http://www.OccasionalDrivel.com
I can't get the popups to work. Ever. I have gone though all the suggestions in the troubleshooting document without success.
Any new Suggestions?
Thanks, Sean
Posted: Tue Mar 04, 2014 8:54 am
by Jean-Christophe Bisoux
Hi,
this issue is because your template use an old jquery version (1.7.1 now the las one is 1.11.1), try to update it
FYI it's better to use the jquery library directly from your wordpress to have the lastest one.
Regards,
JC
Posted: Tue Mar 04, 2014 4:41 pm
by Sean Phillips
Jean-Christophe Bisoux wrote:Hi,
this issue is because your template use an old jquery version (1.7.1 now the las one is 1.11.1), try to update it
JC
Thanks. You should update the troubleshooting FAQ. It still mentions 1.7.1 as the required jquery version.
Posted: Tue Mar 04, 2014 5:39 pm
by Sean Phillips
So I have updated my site to call 1.11.0 (I can't find a valid 1.11.1) and it still doesn't work. Wordpress currently ships with 1.10.2, and that doesn't work either. I have also tried calling the "latest" version directly from Google (1.10.2) and Jquery.com (1.9.1) with no better results. I went further and pulled the call to jquery out of my themes header and that didn't help either. If jquery is the issue then simply changing the version used doesn't seem to be the answer.
Any other thoughts?
Posted: Tue Mar 04, 2014 6:05 pm
by Jean-Christophe Bisoux
Hi,
It's working for me, I copy your page here :
http://www.wpsubscribers.com/test/OccasionalDrivel.html
I just replace 1.7.1 by 1.11.0
Regards,
JC
Posted: Tue Mar 04, 2014 8:11 pm
by Sean Phillips
I've been through the source code from the version on your site to the original on mine line by line and the only significant difference is that yours has the popup code included and mine doesn't. Something is preventing wordpress from actually calling the plugin and I can't figure out what it is. Mine is correctly calling jquery 1.11.0 but that hasn't helped.
http://gyazo.com/9ff8a7b08edb0952d9d457683661c5a7
I have tried disabling any plugins that might conflict but nothing has helped. What else am I missing?
Posted: Tue Mar 04, 2014 8:50 pm
by Jean-Christophe Bisoux
Can you try to clean you cookie, I see the popup on your live website

- Capture d’écran 2014-03-04 à 20.34.48.jpg (15.77 KiB) Viewed 6773 times
Posted: Tue Mar 04, 2014 11:48 pm
by Sean Phillips
Wow, thanks for sticking with me. I honestly tried it on 2 different computers (using Firefox and IE which I never use) and 2 mobile devices, and it never worked. Now it does... I appreciate your help.