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Never see interface screen?
Posted: Fri Jun 08, 2012 2:42 pm
by robert
I am using XP Pro. I installed and rebooted. Greencloud is my default printer, but when I print, I never SEE the interface screen?? When I look at status of printer, it shows document as "printed" but I have NO idea how to tell it to actually print to my laser printer???
HELP!
Robert
Posted: Sat Jun 09, 2012 2:15 pm
by jim51442
I am using XP Pro and have the same problem.
Posted: Sat Jun 09, 2012 3:27 pm
by Fabrice
to debug this, we would need a direct discussion and a remote assistance session ( skype, facebook, msn, google+ ) as you are the first ones to report this and we didn't see it during our test. please help us to help you !
Will do.
Posted: Sat Jun 09, 2012 10:20 pm
by jim51442
Just call when you have a chance.
Jim
Admin wrote:to debug this, we would need a direct discussion and a remote assistance session ( skype, facebook, msn, google+ ) as you are the first ones to report this and we didn't see it during our test. please help us to help you !
Posted: Mon Jun 18, 2012 1:52 pm
by jim51442
Any luck on fixing the problem?
Posted: Mon Jun 18, 2012 1:55 pm
by Fabrice
I need to be in touch with you ? did we exchange our skype or anything to work on it on a live assistance session?
Posted: Tue Jun 19, 2012 1:39 pm
by jim51442
yes. I am on your Skype. Jim McDowell
Posted: Thu Sep 26, 2013 11:35 am
by 27T
I am having similar problem on Win7pro.
Greencloud is properly installed as the default printer,
but nothing appears when I print word processor documents.
This seems to be universal problem with other applications.
Can someone describe what happened to this original posting?
Posted: Thu Sep 26, 2013 2:44 pm
by Phil
Are you using the latest version (7.6.8.0) ?
Posted: Tue Jan 14, 2014 10:47 pm
by dforan
I am not getting the interface that should be available. I can select Greencloud from my print window but I don't get a preview or any other features. Instead I go directly to the print window and can click on ok and I have no idea where it goes or I can click on properties and then Additional Properties with tabs: General, Paper, Agent, About. I'm not sure if I need to change these settings? I can't seem to find any information on how to get the interface I need. Can someone help me? Thank you!!!
Posted: Wed Jan 15, 2014 1:38 pm
by Phil
If you don't see the interface once you print to GreenCloud, please check out the [thread=1493]FAQ[/thread] (see #3).